Terms & Conditions
The Black Chook trading as Penny’s Hill Estate Pty Ltd
ABN: 14 657 039 024
This website and its contents are owned by The Black Chook, trading as Penny’s Hill Estate Pty Ltd.
The use of this website is governed by the terms and conditions listed below. Each time you use this website, you acknowledge to us that you have read and understood these Terms and Conditions and agree to be bound by them.
Age Restriction
Under Australian law, you must be over 18 years of age to purchase wine from The Black Chook. It is an offence to sell, supply or obtain liquor on behalf of a person under the age of 18. You may only subscribe to or take advantage of promotions conducted by this website if you are 18 years of age or older.
Ordering Online
Ordering The Black Chook Wines via our secure online transaction facility is the quickest and easiest method of purchasing directly from our winery. Use our secure online payment facilities for immediate order processing and the shortest handling and shipping time possible.
Your credit card details are encrypted and protected by Shopify using the latest technologies available.
Credit card information entered during the ordering process will be deleted upon transaction completion.
All prices are displayed in Australian Dollars (AUD) and include GST. We accept payment by Visa, American Express & MasterCard.
Return & Refund Policy
At The Black Chook, we stand by our products and strive to ensure your complete satisfaction. If you are unhappy with your wine quality, we offer a 90-day refund policy for goods on wine returned to our cellar door in good condition. Refunds will not be issued due to a change of mind. Once the returned goods are delivered to us, you will receive a full refund within approximately 14 days.
Please get in touch with us immediately if any faults or breakages occur during transit.
Delivery & Shipping
Delivery to Australian capital cities and surrounding suburbs is usually within 7 to 10 working days. Please allow up to 14 days for other areas (including Tasmania & Northern Territory) and for periods inclusive of public holidays. Due to unforeseeable circumstances and high traffic periods, these time-frames are subject to change (e.g., COVID-19, natural disasters, holiday seasons).
We use Australia Post for all domestic deliveries, including all Australian street or post office box addresses. Suppose no one is present to receive the delivery, and there are no special instructions. In that case, Australia Post will notify you via email, directing you to collect your wine from the local post office.
Shorter delivery periods can be arranged at an additional cost. Please get in touch with us to discuss your delivery requirements once you have completed your order.
International Delivery
Please note that international delivery of The Black Chook wine is available. Please write to us via our contact page to learn of the options available to you.